Get in touch with us
We welcome feedback about our services and use it to improve the care we provide.
You can provide feedback or raise a concern in person with any staff member, by phone on (08) 7937 0000, or in writing to admin@rthc.net Complaints are managed by the Practice Manager. We will acknowledge your complaint promptly, investigate it, and respond to you with the outcome.
Raising a concern will not affect your care in any way.
If you prefer to raise your concern with an independent body, or you are not satisfied with our response, you can contact the NT Health and Community Services Complaints Commission on 1800 004 474 or at www.hcscc.nt.gov.au.
After hours and emergency care
In a medical emergency, call 000 immediately.
RTHC is open:
Mon – Tues / 8:30am – 7:00pm
Wed – Fri / 8:30am – 5:00pm
Sat -Sun / By Appointment
Outside these hours:
For urgent medical advice, call HealthDirect on 1800 022 222. This is a free, 24-hour service staffed by registered nurses who can assess your situation and direct you to the right care.
For urgent care that cannot wait until the practice reopens, the nearest emergency departments are Palmerston Regional Hospital and Royal Darwin Hospital.
If you receive after-hours care, let us know at your next visit or ask the treating service to send us a summary, so your RTHC health record stays complete.
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