Frequent Asked Questions
We have three ways to book, phone e-mail or via our website.
Phone if your request is of an urgent nature and we will endeavour to see you that day.
HotDoc if you require a regular appointment and are happy with the next available.
Email for appointments that are not urgent and that you are happy to have at any stage.
All appointments will be with one of our experienced Nurses and will progress to one of our GPs if clinically required.
We are a mixed billing service for all primary health care.
Specialised therapies attract a fee, please enquire.
Standard Consultation - $60 (rebate $41.20)
Long Consultation - $90 (rebate $79.70)
BULK BILLING ELIGIBILITY:
Children under the age of 16 years
Patients over the age of 65 years
Patients with a Pensioner Concession Card
DVA card holders
We are always happy to see you though at times you may have to wait for an extended period to be seen by one of our practitioners. Booking ahead will lock in your appointment.
Chronic Disease Management
Children’s Health & Immunization
Older Persons Health - Dementia Screening
Alternate Plant Based Therapies
Outreach Health Clinics
We understand life gets busy.
We will send out SMS and email reminders to all patients the day before their booked appointment time.
All we ask in return is if you are unable to attend your scheduled appointment, please contact the clinic to advise. If you do not advise us that you are unable to attend within 2 hours of your appointment time, you will be billed a $40 DNA fee. This is non rebatable from medicare and is payable before booking your next consultation.
We thank you for your understanding.
A Nurse Practitioner (NP) is a Registered Nurse with the experience, expertise and authority to diagnose and treat people of all ages with a variety of acute or chronic health conditions. NPs have completed additional university study at Master’s degree level and are the most senior and independent clinical nurses in our health care system. The title "Nurse Practitioner" can only be used by a person who has been endorsed by the Nursing and Midwifery Board of Australia.
Telehealth involves you consulting your healthcare provider remotely when they have determined a physical examination isn’t needed, and you can’t see them in person.
This can include your consultation with our in house clinicians from home or coming in and using our facilities to contact your specialist in another city or even the hospital.
When receiving results over the phone, we will always ask you your full name and another TWO individual identifiers to ensure we are speaking to the correct patient.
We will do this every time we speak with you over the phone regarding results or any other health information you require.
We do this for YOUR Privacy, not to inconvenience you.
We also WILL NOT provide personal or health information to a person other than yourself, on your behalf. You can not call up for your spouse or child over 14 years of age, regardless of whether you were in the initial appointment with them or if you paid for the consultation.